Orders

Processing

Orders are processed in accordance to your delivery preference.

Orders will be usually dispatched within 1-2 business days.

Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

We're sorry Estée Lauder only delivers online orders to Australian and New Zealand addresses.

Your order will be delivered by Australia Post or Seko. Please ensure that someone will be present to sign for it. If no-one is available, the carrier will leave a card with details of where you can pick up your parcel. To ensure secure and undamaged delivery of your order, the carrier will not be able to leave it ‘hidden’ at the address.

Payment Authorisation

All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

Maximum Purchase Policy

We must limit orders to eight (8) of any single item, with a maximum purchase of fourteen (14) items per customer. Orders exceeding these limits are subject to cancellation. In addition, we are unable to accept more than 3 orders per day from each customer. If you have any questions, please call 1800 613 783 (AU) or 0800 352 822 (NZ). Contact Us and we will be happy to assist.

Order Status

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your esteelauder.com.au orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by visiting Australia Posts E Parcel website.

www.auspost.com.au

Please note Australia Post may not post tracking information online for up to 24 hours after the order is dispatched.

New Zealand customers you can track the delivery status of your order online with our carrier by visiting the Seko Omni Parcel website.

https://track.omniparcel.com

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• Duplicate order was placed.

If your order is cancelled, you will receive an email to explain the reason for the cancellation, unless we believe the order has been placed fraudulently. Your original payment method will be refunded for the appropriate amount.

Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post via the link below:
https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on 13 76 78.

Find a Missing Package

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

• Check with neighbours and family members
• Look around the delivery location
• Check for notice of attempted delivery
• Contact the carrier